Network Security Platform v6.0 Page 14
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Release Notes
The Manager client should have a minimum of 1 GB memory for accessing the Manager. McAfee recommends using
2GB memory on the Manager client for optimal performance.
For more details, see Installation Guide.
McAfee regularly releases updated versions of the signature set. Note that automatic signature set upgrade does not
happen. You need to manually import the latest signature set and apply it to your Sensors.
The following table provides the Network Security Platform components versions supported for upgrading to this release
of Sensor and Manager software:
Manager image Central Manager image
6.0.1.5 or above 6.0.1.5 or above
5.1.11.25 or above 5.1.11.25 or above
M-8000 Sensor Image M-6050, M-4050, M-3050,
M-2750 Sensor Image
M-1450, M-1250 Sensor Image
6.0.1.5 or above 6.0.1.5 or above 6.0.1.5 or above
5.1.7.74, 5.1.11.38, 5.1.11.54 or
above
5.1.7.74, 5.1.11.38 or above 5.1.7.73, 5.1.11.38 or above
For more details, see Upgrade Guide.
5 Technical assistance and problem reporting
Technical support may request certain information from you to assist you in troubleshooting. A description of this
information is provided in Troubleshooting Guide.
On-line
Contact McAfee Technical Support at http://mysupport.mcafee.com
Registered customers can obtain up-to-date documentation, technical bulletins, and quick tips on McAfee’ 24x7
comprehensive KnowledgeBase. In addition, customers can also resolve technical issues with the online case submit,
software downloads, and signature updates.
Via Phone
Technical Support is available 7:00am to 5:00pm PST Monday-Friday. 24x7 Technical Support is available for customers
with PrimeSupport Priority or Enterprise service contracts.
Phone: 1-800-338-8754 (US Toll Free) or +1.972.963.8000 (Outside US)
Note: McAfee requires that you provide your GRANT ID and the serial number of your system when opening
a ticket with Technical Support. You will be provided with a username and password for the online case
submission.
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