Denon DVD 3800BDCI - Blu-ray Disc DVD/CD Player Operations Instructions Page 41

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  • TROUBLESHOOTING
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Others
Others
Troubleshooting , . '
Ifthe unit
does
not perform properly when operated
as
instructed
in
this Operating Instruction, check the unit, consulting the following checklist.
Problem Solution PageProblem
No power
No sound
or
picture
Distorted picture
Completely distorted picture or
black/white picture
with
BD/DVD
No sound
or
distorted sound
Picturefreezes momentarily during
playback
Disc cannot be played back
SD
Memory
Card
cannot be read.
No return
to
start-up screen when
disc
is
removed
The
unit
does
not
respond
to
the
remote control
Solution
- Check
if
the
AC
cord
is
properly connected.
- Unplug theAC cord once, and wait for 5-10 seconds and then
plug
it
in again.
- Check
if
the connected display device
is
turned on.
- Check the HDMI connection. (Check the status
of
the
HDMI related
indications.)
- Check
the
RCA
audio/video cable connections.
- Check
if
the
pure direct mode
is
setto
"Video Off"
or
"All Off'.
If
it
is
the
case.
set
it
to
"Display Off"
or
"Normal".
- Check whether the connected display device
or
otherdevice supports
HDCP.
(This
unit
will
not
output
a video signal unless
the
other device
supports
HDCP.)
- Check whether
the
output
format
of
this
unit
(HDMI FORMAn
matches the supported input format
of
other connected device.
- Check
ifthe
"HDMI Deep Color"
is
setto
"Auto".
If
it
is
the
case.
set
it
to
"Off".
- Check
if
the
"I/P Direct"
is
set
to
"On".
If
it
is
the
case.
set
it
to
"Off".
- Sometimes a small amount
of
picture distortion may appear.
This
is
not
a malfunction.
- Connect this
unit
directly to
the
TV.
If
the
RCA
audiolvideocables are
connected
to
a
VCR.
pictures may
be
distorted due
to
the
copy
protection system.
- Make sure the disc
is
compatible
with
this unit.
-
Adjustthe
volume.
- Check that
the
speakers are connected correctly.
- Check the HDMI connections.
- Check the "Audio" settings.
- Check the disc
for
fingerprints/scratches and clean
with
a soft cloth
wiping from center
to
edge.
- Clean
the
disc.
- Clean
the
disc.
- Ensure the disc label
is
facing up.
- Check
if
the
disc
is
defective by trying anotherdisc.
- Cancel the ratings control
or
change the control level.
- Insert a correct disc that
can
be played back
on
this unit.
- The format
of
the card does
not
match
to
this
unit
or
the card
is
not
compatible.
-
Reset
this
unit
by turning
it
off, then
on
again.
- Aim the remote control directly
at
infrared sensor
window
on the front
of
the
unit.
- Reduce the distance
to
infrared sensor window.
- Replace the batteries in
the
remote control.
- Re-insert
the
batteries
with
their
polarities (+/- signs)
as
indicated.
- Make
the
signal code
of
the remote control match
to
the
signal code
of
the
unit.
10
10.13
23
12
10,30,31
31
31
10
4
10,12,13
10
32,33
4
4
4
14
36
4
6
6
6
6
38
Buttons
do
not
work
or
the
unit
stops responding
The
unit
does
not
respond
to
some
operating commands
during
playback
The
unit
cannot read BD/DVD/CD
Angle does
not
switch
Playback does
not
start when
the
title
is
selected
The password
for
rating level
has
been forgotten
- To completely reset
the
unit, unplug the
AC
cord from
the
AC
outlet
for
5-10 seconds.
- Operations may
not
be permitted
by
the
disc.
Refer
to
the
instructions
of
the disc.
- Condensation? (Let sit 1
or
2 hours)
- You are
attempting
to
playa
disc other than one
with
one
of
the
marks on page
4.
- Wipe
the
dirt
off
the
disc
or
replace the disc.
- The angle cannot be switched
for
BD/DVD which
do
not
contain
multiple
angles. In some
cases
multiple angles are only recorded
for
specific scenes.
- Check
the
"Ratings" setting.
- Enter
the
default password "4737", then
your
forgotten password
will
be cleared.
14
3
4
4
19
36
36
ENGLISH
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