Denon DVD-1920 User Manual download pdf (Page 30)

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TROUBLESHOOTING GUIDE

If the DVD player does not perform properly when operated as instructed in this Operating Instruction, check the player, con-

sulting the following checklist.

NOTES:

• Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Operating

Instruction for details on correct operations.

• Playback from a desired track and random playback are not available during program playback.

• Some functions are prohibited on some discs.

Problem Solution Page

– Check if the AC power cord is properly connected.

– Unplug the AC power cord once, and wait for 5-10

seconds and then plug it in again.

– Check if the TV is turned on.

– Check the video connection and HDMI.

– Check the VIDEO/AUDIO cable connections to the TV.

–

When signals are output from the HDMI OUT jack,

signals (interlace/progressive) are not output from the

COMPONENT VIDEO OUT jacks. Press the HDMI button

on the front panel to set the HDMI output mode to OFF.

– Check if the PURE DIRECT is set to ON. If it is the case,

set it to OFF.

– Check if the PROGRESSIVE mode is set correctly.

– Sometimes a small amount of picture distortion may

appear. This is not a malfunction.

– Connect the player directly to the TV.

– Connect the DVD player directly to the TV.

– Make sure the disc is compatible with the DVD player.

– Adjust the volume.

– Check that the speakers are connected correctly.

– The HDMI sound is not output during PURE DIRECT or

when AUDIO MODE is set to ANALOG.

– Check the digital connections.

– Check the audio settings.

– Digital signals cannot be output with Super Audio CDs.

Use analog connections.

–

Area/layer of Super audio CD being played

(MULTI/STEREO/CD) does not match amplifer connections.

–

Use a DIGITAL OUT jack when outputting the DTS sound.

– Check the HDMI connection. (Check the status of the

HDMI related indications.)

–

Check whether the connected monitor equipment or other

equipment supports HDCP. (This player will not output a

video signal unless the other equipment supports HDCP.)

–

Connect the DVD player to the display device using the

Audio/Video cables (supplied) and check the setting of HDMI.

– Check whether the output format of this player (HDMI

FORMAT) matches the supported input format of other

connected equipment.

– Check if the PURE DIRECT is set to ON. If it is the case,

set it to OFF.

– Check the disc for fingerprints/scratches and clean with

a soft cloth during playback wiping from center to edge.

– Clean the disc.

– Ensure the disc label is facing up.

– Check if the disc is defective by trying another disc.

– Cancel Ratings control or change the control level.

– Insert a correct disc that plays on this player.

– Reset the player by turning it off, then on again.

– Aim the remote control directly at the sensor on the front

of the player.

– Reduce the distance to the player.

– Replace the batteries in the remote control.

– Re-insert the batteries with their polarities (+/– signs) as

indicated.

– To completely reset the player, unplug the AC cord from

responding the AC outlet for 5-10 seconds.

– Operations may not be permitted by the disc.

Refer to the instructions of the disc.

– Use a commonly available CD/DVD cleaner to clean the

lens before sending the DVD player for repair.

–The angle cannot be switched for DVDs which do not

contain multiple angles. In some cases multiple angles

are only recorded for specific scenes.

– Check the RATINGS setting.

– Enter the default password “4737”, then your forgotten

password will be cleared.

––

14, 15

12-15

15, 16

11, 25

––

14, 15

––

12, 13

16, 26

26-27

13, 14

––

12, 26

15, 22

15, 25-27

––

No power

No sound or picture

Distorted picture

Completely distorted picture or black/white

picture with DVD

No sound or distorted sound

No audio at digital output

No DTS sound output

No image from HDMI connection

Picture freezes momentarily during playback

Disc cannot be played

No return to start-up screen when disc is removed

The player does not respond to the remote

control

Buttons do not work or player stops

responding

Player does not respond to some operating

commands during playback

DVD player cannot read CDs/DVDs

Angle does not switch

Playback does not start when the title is selected

The password for rating level has been

forgotten

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Denon DVD-1920 User Manual Page 30

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