Denon Heos Extend Owner's Manual download pdf (Page 23)

Appendix

UseSetup

Contents

Troubleshooting

I can’t access the Web Interface

Solution Refer to Page

• Make sure you have connected the power supply to the Extend and the Power LED is solid blue.

• Make sure your Extend is connected to your network and the network LED is solid green.

• Make sure your PC is on the same network as your Extend.

• Connect your Extend and PC to the same network using Ethernet cables.

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Music cuts out or delays sometimes

Solution Refer to Page

• Make sure your Internet connection is operating correctly.

• If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they are streaming

video).

• Make sure your HEOS devices are within range of your wireless network.

• Make sure your HEOS devices are not located near other electronic devices that could interfere with it’s wireless connectivity (like

microwave ovens, cordless phones, TVs, etc…).

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Connecting to a network using WPS

Solution Refer to Page

If your wireless router support WPS (Wi-Fi Protected Setup™) your HEOS Extend can optionally connect to your network using the “Push

Button” method by following these steps:

1. Press the WPS button on your router.

2. Within 2 minutes, Press and Hold the Connect button on the front panel of the HEOS Extend for 5 seconds.

3. The CONNECT LED on the front of the HEOS Extend will ﬂash green for several seconds as it connects to your router.

4. When the connection is complete, the NETWORK LED on the front of the HEOS Extend will turn solid green.

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Denon Heos Extend Owner's Manual Page 23