Denon DRA-397 User Manual download pdf (Page 26)

Symptom

PageMeasuresCause

Troubleshooting

ENGLISH

Troubleshooting

If a problem should arise, first check the following.

1. Are the connections correct?

2. Have you operated the receiver according to the Operating Instructions?

3. Are the speakers and other components operating properly?

If this unit is not operating properly, check the items listed in the table below. Should the problem persist,

there may be a malfunction. Disconnect the power immediately and contact your store of purchase.

Display not lit and sound

not produced when

POWER switch set to

on.

• Power supply cord not plugged in

securely.

• Check the insertion of the power

supply cord plug.

Display lit but sound not

produced.

• Speaker cables not securely

connected.

• FUNCTION knob position is not

appropriate.

•Volume control set to minimum.

• MUTING is on.

• Connect securely.

• Switch to the proper position.

•Turn volume up to suitable level.

•Switch off MUTING.

6, 7

Nothing is displayed on

monitor.

• DRA-397’s video output terminals

and monitor’s input terminals are not

properly connected.

• Monitor’s input setting is wrong.

• Check that the connections are

correct.

• Set the monitor’s input selector to

the terminals to which video signals

are connected.

—

Copying from DVD to

VCR is not possible.

• Copying between a source such as

DVD and a VCR is not usually

possible, as DVDs are often encoded

with copy-protection signals that

prevent VCR recording.

• Copying is not possible. —

PageMeasuresCauseSymptom

This unit does not

operate properly when

remote control unit is

used.

• Batteries dead.

• Remote control unit too far from this

unit.

• Obstacle between this unit and

remote control unit.

• Different button is being pressed.

•

< and > ends of batteries inserted

in reverse.

• Replace with new batteries.

• Move closer.

• Remove obstacle.

•Press the proper button.

• Insert batteries properly.

—

Power has turned off

and the power indicator

is blinking red.

• The set’s internal temperature has

risen and the protection circuit has

been activated.

• The core wires of the speaker cables

are touching each other or the DRA-

397’s rear panel, activating the

protection circuit.

• DRA-397 is malfunctioning.

• Put the DRA-397 in a well-ventilated

place.

•Turn off the power, then wait for the

set to fully cool off before turning the

power back on.

• Check the connections of all the

speaker cables.

•Turn off the power and contact a

DENON customer service center.

9“CHECK ANTENNA” is

displayed in the XM

mode.

• DRA-397’s XM connectors and the

XM Mini-Tuner and Home Dock is not

properly connected.

• Check that the connection are

correct.

No sound is produced

from subwoofer.

• Subwoofer’s power is not on.

• Subwoofer’s output is not connected.

• The subwoofer’s channel volume

level is set to “–12 dB”.

•Turn on the power.

• Connect properly.

•Turn the subwoofer’s channel volume

level up.

—

14“NO SIGNAL” is

displayed in the XM

mode.

• The signal cannot be received. • Reposition your XM Mini-Tuner and

Home Dock.

“OFF AIR” is displayed

in the XM mode.

• The selected channel is not currently

broadcasting.

• Select the another channel.

Receiving only XM

channels 0 and 1.

• The XM Tuner is not activated. • Contact XM Radio.

ENGLISH

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Denon DRA-397 User Manual Page 26

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