Denon AH-W200 Owner's Manual download pdf (Page 9)

Additional Information

Troubleshooting

DENON Globe Cruiser headphones have been engineered to provide superior audio performance and ease of use. If you encounter issues with

the operation of the headphones, please check below for answers to common issues.

Issue Proposed Solution Relevant page

Bluetooth function will not

turn on

•Charge the battery by connecting the headphones to a computer using the included USB

cable.

Cannot perform pairing •Bring the Bluetooth device to be connected and headphones closer together. 3

Cannot establish Bluetooth

connection

•Conﬁrm that the headphones’ Bluetooth function is turned on.

•Conﬁrm that the Bluetooth device to be connected is turned on and its Bluetooth function is

activated.

•Conﬁrm that the Bluetooth device to be connected is not in sleep mode.

•Pair devices again.

•If the headphones and Bluetooth device are connected using the audio cable, disconnect the

cable. The headphones’ Bluetooth function will turn off automatically when it is connected

using the audio cable.

3, 4

–

Sound cannot be heard

through the headphones

during Bluetooth

connection

•Conﬁrm that the headphones’ Bluetooth function is turned on.

•Conﬁrm that the Bluetooth device to be connected is turned on and its Bluetooth function is

activated.

•Select the A2DP proﬁle on the transmitting Bluetooth device.

Refer to the Bluetooth device’s owner’s manual for details.

•Conﬁrm that the connected Bluetooth device’s audio playback has been initiated.

•Increase the volume level.

If necessary, increase the volume level on the connected Bluetooth audio device.

•Pair devices again.

3, 4

–

Cannot operate connected

Bluetooth device using

headphone controls

•If the headphones and Bluetooth device are connected using the audio cable, disconnect the

cable. The headphones’ Bluetooth function will turn off automatically when it is connected

using the audio cable.

Cannot hear caller’s voice

during phone call

•When listening to music using the headphones, press the call button to switch to call mode.

•Conﬁrm that the headphones’ Bluetooth function is turned on.

•Conﬁrm that the Bluetooth device to be connected is turned on and its Bluetooth function is

activated.

•Select the HSP or HFP proﬁle on the transmitting Bluetooth device.

Refer to the Bluetooth device’s owner’s manual for details.

•Conﬁrm that calls using the headphones are enabled on the connected Bluetooth device.

Refer to the Bluetooth device’s owner’s manual for details.

•Increase the call volume level.

•Increase the volume level on the connected Bluetooth-compatible mobile phone if necessary.

3, 4

–

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Denon AH-W200 Owner's Manual Page 9

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