Denon DN-A7100 - AV Surround Preamplifier User's Guide download pdf (Page 40)

ENGLISH

TROUBLESHOOTING

In case of trouble, check the following before calling for service:

1. Are the connections made properly ?

2. Are you operating the unit properly following the user’s guide ?

3. Are the power ampliﬁ ers and speaker working properly ?

If the unit does not operate properly, check items shown in the following table.

If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the

internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest DENON

authorized dealer or the DENON Service Center in your country.

SYMPTOM CAUSE REMEDY

DN-A7100 cannot be turned

up.

The power plug is not connected. Connect the power plug to the outlet.

No sound and picture are output

even when power is on.

Mute is on. Cancel mute using the remote control unit.

The input cable is not connected correctly.

See the connection diagram and connect the cables

correctly.

The master volume control is turned all

the way down.

Adjust the master volume.

The SOURCE position is wrong. Select correct position.

Incorrect Audio or Video for

selected source.

Input cable connected incorrectly. Connect the cable correctly by referring to the

connection diagram.

Incorrect Audio from a channel.

Speaker cable connected incorrectly. Connect the cable correctly by referring to the

connection diagram.

No Audio output from the center

channel speaker.

The center speaker cable connection is

incomplete.

Connect the cable correctly.

STEREO has been selected for Surround

mode.

When STEREO is selected for Surround mode, no

sound will be output from the center speaker. Set

another Surround mode.

Center = NONE has been selected in

SETUP mode.

Make the correct setting.

No Audio output from the

surround speakers.

The surround speaker cable connection

is incomplete.

Connect the cable correctly.

STEREO has been selected for Surround

mode.

When STEREO has been selected for Surround

mode, no sound will be output from the surround

speaker. Set another Surround mode.

Surround = NONE has been selected in

SETUP mode.

Make the correct setting.

No Audio output from the

surround back speakers.

The surround back speaker cable

connection is incomplete.

Connect the cable correctly.

Surround mode is not EX/ES mode. Set surround mode EX/ES.

Surround back = NONE has been selected

in SPEAKERS SIZE SETUP

Make the correct setting.

SYMPTOM CAUSE REMEDY

Can not select EX/ES mode. Surround center= NONE has been

selected in SPEAKERS SIZE SETUP

Make the correct setting.

Input signal is incompatible. Use 5.1channel source.

Can not select Pro Logic IIx

mode.

Input signal is incompatible. Use 2 channel Dolby Digital input signal, PCM input

signal or analog input signal.

Can not select Neo:6 mode. Input signal is incompatible. Use 2 channel Dolby Digital input signal, PCM input

signal or analog input signal.

Can not select CSII mode. Input signal is incompatible. Use 2 channel Dolby Digital input signal, PCM input

signal or analog input signal.

No output to Sub Woofer Out. Sub-woofer = NONE has been selected in

SETUP mode.

Select Sub-woofer = YES.

Noise is produced during DTS-

encoded CD or laser disc play.

Analog has been selected for input. Be sure to perform digital connection, select digital

input, then play.

A speciﬁ c channel does not

produce output.

Nothing recorded on source. Check the encoded channel on the source side.

FM or AM reception fails. Antenna connection is incomplete. Correctly connect the indoor FM and AM antennas to

FM and AM antenna outlets.

Noise is heard during AM

reception.

Reception is affected by other electrical

ﬁ elds.

Try changing location where the AM indoor antenna

is set up.

Noise is heard during FM

reception.

The radio waves from the broadcasting

station are weak.

Install an FM outdoor antenna.

Cannot get programmed station

when the PRESET button is

pressed.

Preset data has been erased. Disconnecting power plug for long periods of time will

erase preset data. If that happens, input the preset

data again.

Control with the remote control

unit fails.

Batteries are consumed. Replace all the batteries with new ones.

Remote controller’s function-key setting

is wrong.

Select different position from which equipment will

be controlled.

The distance between this DN-A7100 and

the remote commander is too far.

Move closer to this DN-A7100.

Something is blocking DN-A7100 and the

remote commander.

Remove offending object.

Note:

After “PROTECT” appears on the unit’s display, the standby indicator may start ﬂ ashing. If it does, there is a problem

in the unit or the connection. If this problem reoccurs even when power is activated from the remote control unit,

call for servicing.

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Denon DN-A7100 - AV Surround Preamplifier User's Guide Page 40

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