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Denon HEOS Amp Specifications Page 8

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  • TROUBLESHOOTING
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BASIC
TROUBLESHOOTING
My
HEOS
device won't connect to my network using the audio
cable
•
Make sure your
mobile device is connected
to
your wireless network before setting up your
HEOS
device.
• Alternatively,
you can connect your
HEOS
device to your network router using the
included
Ethernet
cable. Once
connected via
Ethernet, the HEOS
by
Denon
App
should
recognize the
HEOS
device and you can
manually
move it to your
wireless
network
using Settings/My Devices/Device_Name/ Advanced/Network Settings.
I
get
a message "Device was not found"
•
Move your HEOS
device
closer
to
your
wireless
router.
•
Your
HEOS
device and
controller
device may not be on the same network. Verify that the controller
device
is
on the same network
as your HEOS
device. This
is
usually
configured under the Settings feature on your
mobile
device.
If
you have more than one
network, your device may hop
to
a different network as you move around your home.
•
Make sure you
don't
have any other
electronic
devices interfering with your
wireless
network
signals.
Microwave ovens,
cordless
phones, and some televisions can cause
wireless
network interference.
• If
your
HEOS
devices are
located
far away from your router, consider adding a
wireless range extender
like
the HEOS
Extend.
•
In
case your
wireless
router
is
incompatible with your
HEOS
device, please
use the
optional HEOS
Extend
Wireless
Range
Extender and hard-wire
it
to
your router.
Music cuts out or
delays
sometimes
•
Make sure your
Internet
connection
is
operating
correctly.
• If
you are sharing your network with other users or devices, they may be using most
of
your bandwidth
(especially if they are streaming video).
•
Make sure your
HEOS
devices are within range of your
wireless
network.
•
Make sure your
HEOS
devices are not located
near other
electronic
devices
that could
interfere with it's
wireless
connectivity
(like microwave ovens, cordless
phones, TVs, etc ...
).
7
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