Denon AVR-1311 Owner's Manual download pdf (Page 58)

ENGLISH

GAudioH

Symptom Cause/Solution Page

Audio is not output. • Check the connections for all devices.

• Check the speaker connections.

• Check whether the audio device power is turned on.

• Adjust the master volume.

• Cancel the mute mode.

• Select a suitable input source.

• Select a suitable input mode.

• Disconnect the headphones. No sound is output from the speakers

or the PRE OUT connectors when headphones are connected.

5, 12 – 16

5, 28

No sound is

produced from

surround speaker.

• Check if the surround speakers are connected to the SURROUND

terminals.

–

No sound is

produced from

surround back

speaker.

• Set “Speaker Conﬁ g.” – “S.B(Pre)” on the menu to something

other than “None”.

• Set “Surround Parameter” – “SB CH OUT” on the menu to

something other than “OFF”.

• Set the surround mode to something other than “STEREO”.

No sound is

produced from

subwoofer.

• Check the subwoofer connections.

• Turn on the subwoofer’s power.

• Set “Speaker Conﬁ g.” – “SW” on the menu to “Yes”.

• If “Front” and “Center” for “Speaker Conﬁ g.” are set to “Large”,

and “Mode” is set to “LFE”, no sound may be output from the

subwoofers, depending on the input signal or selected surround

mode.

5, 28

7, 8

DTS sound is not

output.

• Set “Decode” on the menu to “Auto” or “DTS”. 35

Dolby TrueHD, DTS-

HD, Dolby Digital

Plus audio is not

output.

• Make HDMI connections. 12

GHDMIH

Symptom Cause/Solution Page

No audio is

output with HDMI

connection.

• Check the connection of the HDMI connectors.

• When outputting HDMI audio from the speakers, set “Audio Out”

on the menu to “Amp”.

• When outputting HDMI audio from a TV, set “Audio Out” on the

menu to “TV”.

No video is

output with HDMI

connection.

• Check the connection of the HDMI connectors.

• Set the input source to match the connected HDMI connector.

• Check whether the TV is compatible with copyright protection

(HDCP). If connected to a device not compatible with HDCP, video

will not be output correctly.

12, 17

GRadioH

Symptom Cause/Solution Page

Reception fails, or

there is a lot of noise

or distortion.

• Change the antenna orientation or position.

• Separate the AM loop antenna from the unit.

• Use an FM outdoor antenna.

• Separate the antenna from other connection cables.

GiPodH

Symptom Cause/Solution Page

iPod cannot be

played.

• Check the iPod connections.

• Plug the control dock for iPod’s AC adapter into a power outlet.

• Switch the input source to “DOCK”.

–

“Connection Error”

is displayed.

• Unable to communicate properly. Turn off the power to this unit,

disconnect the iPod and then reconnect it.

–

“Not Support” is

displayed.

• The iPod connected to the unit is not compatible. Please make

sure the iPod you are connecting is compatible.

• The software version of the connected iPod is an old one. Please

update to the latest version.

–

“Connection Error”

is displayed.

• The iPod is not responding. Turn off the power to this unit,

disconnect the iPod and then reconnect it.

–

GRemote control unitH

Symptom Cause/Solution Page

The set cannot be

operated with the

remote control unit.

• Batteries are worn out. Replace with new batteries.

• Operate the remote control unit within a distance of about 7 m

from this unit and at an angle of within 30°.

• Remove any obstacle between this unit and the remote control

unit.

• Insert the batteries in the proper direction, checking the q and

w marks.

• The set’s remote control sensor is exposed to strong light (direct

sunlight, inverter type ﬂ uorescent bulb light, etc.). Move the set

to a place in which the remote control sensor will not be exposed

to strong light.

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Denon AVR-1311 Owner's Manual Page 58

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