Denon DBP 4010UDCI User Manual download pdf (Page 56)

InformationHDMI Control FunctionPlaybackSetupConnectionsGetting Started Specications

ENGLISH

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If a problem should arise, rst check the following:

1. Are the connections correct?

2. Is the set being operated as described in the owner’s manual?

3. Are the other components operating properly?

If this unit does not operate properly, check the items listed in the table below. Should the problem

persist, there may be a malfunction.

In this case, disconnect the power immediately and contact your store of purchase.

Troubleshooting

Symptom Cause / Countermeasure Page

Power does not turn

on.

Check if the power cord is properly connected.

Plug the power supply cord into the power outlet.

The safety protection device may be activated. Unplug the power

cord once, and wait for 5-10 seconds and then plug it in again.

DBP-4010UDCI enters the standby status by safety function when

the fan stops. Check the back of the set if something is disturbing

the fan rotation.

•

–

3, 9

Unable to play back

BD-LIVE / bonus view.

Does the SD Memory Card has more than 1GB of available space?

Has the SD Memory Card been initialized by the DBP-4010UDCI?

Was the SD Memory Card inserted while the power of the unit

is on. (Insert the SD Memory Card while the DBP-4010UDCI is in

the standby status.)

Remove the write protection of an SD Memory Card.

•

4, 36

–

Picture does not

appear.

Switch the TV's input setting to the external input connected to

the player.

Is the Pure Direct function set to “On”? Set to “Off”.

Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set

to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it

to “On”.

Is HDMI mode set to “HDMI On”? In this case, video signals are

output from the video, S-Video and HDMI terminals, but not from

the component terminals.

Check the connection of the video/S-Video/component video cable.

Is the GUI menu “HDMI Setup” – “I/P Direct” set to “On”? In this case,

no video signals are output from the video and S-Video terminals

during playback of certain discs.

Does the “Video Setup” – “Component Resolution” setting on the

GUI menu match the connected device's resolution? Set it so that

it matches.

•

–

28, 38

Symptom Cause / Countermeasure Page

Video and audio are

not output with HDMI

connection.

Check the connection of the HDMI cable.

Is the “HDMI” indicator of the display of the DBP-4010UDCI

lighting?

Is the Pure Direct function set to “On”? Set to “Off”.

Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set

to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it

to “On”.

Is HDMI mode set to “HDMI Off”? In this case, video signals are

output from the video and S-Video terminals, but not from the HDMI

terminal.

Check whether the connected display device or other device

supports HDCP. This unit will not output a video signal unless the

other device supports HDCP. See the owner’s manual of your TV,

AV Amp, etc.

Check that the setting of the HDMI video resolution supports the

resolution of the connected device. When set to “Auto”, DBP-

4010UDCI makes the setting automatically.

•

28, 38

HD audio is not

output.

Set “BD Audio Mode” to “HD Audio Output”.• 32

Picture is not

displayed or is

disturbed.

Picture of a BD-Video

or DVD-Video disc is

in black and white.

The picture may be slightly disturbed directly after fast-forwarding

or reversing. This is not a malfunction.

Connect the DBP-4010UDCI’s video/S-Video/component video

output either directly to the TV or to the TV via the AV Amp. Do

not connect via a VCR (video cassette recorder). Some discs

include copy prohibit signals, and when such discs are played

via a VCR, the copy guard system may cause the picture to be

disturbed.

Is a disc that is not compatible with the player or a disc with

a different region number loaded? (This player supports region

code “A” for BD-Video discs, “1” or “ALL” for DVD-Video discs.)

Is the GUI menu “HDMI Setup” – “I/P Direct” set to “On”? In this case,

no video signals are output from the video and S-Video terminals

during playback of certain discs.

•

–

Troubleshooting

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Denon DBP 4010UDCI User Manual Page 56

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